Policies ko simple points mein samajhna important hota hai, taaki booking ke waqt koi confusion na rahe. Neeche kuch common sawaal clear kiye gaye hain.
1. Booking confirm kaise hoti hai?
Inquiry ya details share karne ke baad jab aap aur hamari team fare, timing aur route par agree ho jaate hain, tab booking confirm mani jaati hai. Confirmation call/WhatsApp par clearly bataya jaata hai.
2. Advance payment kyun liya jaata hai?
Advance se gaadi aur driver aapke trip ke liye block ho jaate hain, jisse last-minute cancellation ya no-show ka risk kam hota hai. Baaki amount usualy trip complete hone par settle kiya jaata hai.
3. Cancellation ya reschedule policy kya hoti hai?
Exact cancellation/reschedule terms confirmation ke waqt clearly share kiye jaate hain, kyunki yeh trip type, season aur route par depend kar sakte hain. Hamara focus yahi rehta hai ki policy fair ho aur pehle se explain ho.
4. Agar driver late ho jaaye ya koi issue aa jaaye to kya hota hai?
Agar kabhi rare case mein delay ya operational issue aa bhi jaaye, to hamari team proactively call/WhatsApp ke through update deti hai aur possible alternate/adjustment offer karne ki koshish karti hai.